Frequently Asked Questions

What is “Checked in Baggage”

Checked baggage is a piece of luggage that is checked in by an airline. The length + width + height of the bag should be no greater than 62 inches or 158 cm’s. The weight of the bag should be no greater then 50 lb or 23 kgs.

What if my flight or cruise is delayed.

Once you have embarked on your journey there is no need to worry, providing you have supplied us with your travel details you allocated driver will be monitoring your progress. any changes will be taken into account and our driver will be there to meet you.

My flight has been cancelled!

Let us know at Elite Transfers as soon as you know your flight is cancelled and supply us with your rescheduled.details and we will modify the booking and still be there to meet you.

Is WiFi available?

Yes WiFi is available. Along with phone and laptop chargers,

Are your drivers licenced?

Our drivers and vehicles meet all licencing requirements set out by Queensland Transport and Main Roads.

Child seats

We provide child seats for children 0 months to 8 years FREE OF CHARGE.

ALL CHILD SEATS MUST BE BOOKED AT TIME OF BOOKING,

How do you track my flight?

We use flight radar 24, we’ve found it to be very accurate and reliable. 

Do children count in the total number of passengers?

Under Australian law each passenger in our vehicles need to sit in their own seat so yes, children are counted in the total number of passengers.

Should I take out travel insurance?

Elite Transfers is fully insured with Public Liability Insurance, Comprehensive Car Insurance and CTP Insurance but we strongly encourage clients to purchase travel insurance prior to departure as Elite Transfers DO NOT take any responsibility if you miss your flight, if your flight is cancelled or you are unable to travel.

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